At BlackCanvas Studio, we value your satisfaction and stand behind the quality of our products. Due to the exclusive and handcrafted nature of our designs, we have specific guidelines regarding cancellations and refunds.
1. Order Cancellation
Pre-Dispatch Cancellation: You may cancel your order within 24 hours of placing it by contacting us at digital@blackcanvas.com or calling +91 7414939276.
Once the order has been dispatched, cancellations will not be accepted.
2. Return and Refund Eligibility
No Returns or Refunds: As each product is exclusively designed, we do not offer returns or refunds unless:
The product was damaged during shipping.
You received the wrong product.
3. Reporting Issues
In case of damaged or incorrect products, please contact us within 48 hours of receiving your order at digital@blackcanvas.com or call +91 7414939276.
Kindly include photos/videos of the damaged product and its packaging for assessment.
4. Return Conditions
Approved returns must meet the following criteria:
The product is unused and in its original packaging.
All accessories, documentation, and tags are intact.
The customer is responsible for securely repacking the item to prevent further damage during return transit.
5. Refund Process
Once we receive and inspect the returned product, we will process your refund within 7-10 business days.
Refunds will be credited to the original payment method used during purchase.
6. Non-Eligible Returns
Returns requested after 48 hours of delivery.
Products damaged due to misuse, improper care, or normal wear and tear.
Customized or made-to-order products.
7. Exchange Policy:
Currently, we do not offer direct product exchanges. If eligible, you may return the item and place a new order.
For any cancellation or refund inquiries, contact us at:
